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Our Commitment to Accessibility

Our Promise

Veterans United is dedicated to keeping our website, products and services usable for all. We are committed to enriching your experience and making accommodations with additional requests or resources at all times.

Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. VeteransUnited.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

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Contact by phone

You can speak to a (real) person 24/7 for immediate assistance. Our customer care team accepts calls and works with Relay Services. Call us at 1 (800) 814-1103.

Contact by email

Send an email describing your experience to Accessibility@vu.com so we can continue to deliver an ever-improving experience.

Contact by mail

Veterans United Home Loans
1400 Veterans United Drive
Columbia, Missouri
65203

Quick Guides and Additional Assistance

Text-to-speech and dictation software assists those without ability to perceive and input content on a page by audibly delivering the content to the user. There are several free options available, such as NVDA, VoiceOver, Talkback, specified to your device.

  • Windows: Press and hold the windows key with plus sign (+) to magnify the page. You can also use Windows “Magnifier” tool. To zoom out, press hold windows key with minus sign (-).
  • Mac: In System Preferences, click to open “Universal Access” and click the “Seeing” tab. Check “Zoom” to “On.”
  • Apple Devices: Touch to tap “Settings”, then “General”, then “Accessibility”. Tap to toggle “Zoom” to “On.”

Smartphones are equipped a variety of tools including built-in screen readers like Talkback and Voiceover.

  • “Talkback” for Android: Find “Apps” icon, then “Settings”, then “Accessibility”, then toggle “Talkback” on.
  • “Voiceover" for iOS: Find “Settings”, then “General”, to “Vision”, then “Accessibility”, then toggle “Voiceover” on.

Don't see what you need? Head on over to our Help page!