2nd time using you guys, and you have been nothing but awesome. Making the process as smooth as can be both times. First a new buy and second a refinance to get me out from a terrible lender. Couldn’t be more grateful to have worked with this team.
Todd Julie Josh and Mitchel crushed it
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Jason Lacey and his team (Brittany Miller and Katie Bartels) as well as Veterans United's underwriters and closer (Kenzie Ausfahl, if I'm not mistaken) were truly phenomenal in every way. They made the entire process as efficient as it possibly could be. They were rock solid throughout - zero issues - and even were so kind as to repeatedly engage appropriately and effectively to clean up issues created by others in an absolutely horrendous closing overall due to our realtors (not sourced through Veterans United's program that will offer realtor referrals and a slightly lower interest rate, which was a big mistake on our part in hindsight), settlement agent, home inspector and sellers. Jason is in the top 1% of people I have worked with in my life - his competence as a loan officer is as good as it gets, but his character and true desire to help and advise for his client's benefit was what really set him apart. He was willing and able to do whatever it took to advance the process. Jason was politely and professionally relentless in providing everything from the expertise and resources to optimize our interest rate to working hard with entities outside Veterans United to mitigate issues they created. We had the opportunity to work with a lender whose cost structure to close a VA loan and interest rate would have been lower than Veterans United (although we also found a lot more lenders who would have cost us more to close than Veterans United and couldn't offer the interest rates of Veterans United) and thank goodness we choose Veterans United and ended up with Jason and his team - I would encourage home buyers to consider the overall value proposition when choosing the lender with whom they partner rather than simply the costs, as lenders are not a commodity especially for those buyers using the VA loan given its unique requirements and features (Jason and Veterans United proved their mettle as the industry's experts on VA loans). Given the troubling issues created by others in our closing process, I have no doubt that our home purchase simply isn't closed if Jason and his team and Veterans United's closer aren't our lenders and we can't thank Jason, Brittany, Katie, Kenzie and everyone else at Veterans United enough for getting us through this ugly transaction!
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Five stars all the way. My agent and underwriting team made what can be a stressful process feel incredibly smooth and straightforward from start to finish. Communication was clear, timely, and honest every step of the way, and they were always ahead of the game. Any questions I had were answered quickly, and I never felt left in the dark. Their professionalism, attention to detail, and teamwork truly streamlined the entire process and made it as stress-free as possible. I couldn’t have asked for a better experience and would highly recommend them to anyone looking for a seamless transaction.
Very Professional and knowledgeable of his job and options. Kris Ball job very well done. This Veteran is extremely HAPPY!!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Joey went above & beyond to give us our best experience.
He is very knowledgeable and definitely outperformed the other four competitors that I had applied with!
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Brad and his team are the absolute best. They were knowledgeable, quick and kind. I will never recommend another Lending team!
Great company to work with. Good communication all around. Both Haley and Katie were great. Thank you again.
Ryan and Andrew walked me through each step. They reduced barriers that presented. Made the refi a success.
Reach out to Matt Rice, and or Jennifer Shires when trying to get started using you VA loan benefits for purchasing your home. Without a doubt they made my process a boatload easier than had I gone with someone else. They both worked with me while I was in another country just to get stuff ready to make it easier when I got back. Big ups to the both of them.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Fantastic and painless experience
Alberto and his team have been there twice for my family and have always knocked it out of the park.
