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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
451,986 reviews
663 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 451,986 unfiltered reviews

Starting on Page 13 of 15,067. Return to Page 1

5 out of 5 Stars
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars

I am happy with how everything went with the purchasing of my house. I thank everyone that had a hand in it.

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars

A

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

Trey was quick and efficient throughout the whole loan process. He was very accessible and got us a great rate on our refi. I would definitely recommend him to all my friends.

headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Photo submission from Dylan B.

The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars

Nate and Wes were prompt, professional and attentive throughout the entire process. They responsive and timely to any questions or concerns we had. They patiently explained the entire process in understandable language.

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars

All my concerns were addressed in a very professional and courteous manner all Representatives that I worked with were extremely professional and courteous and cognizant of my requirements

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

4 out of 5 Stars

I’m very satisfied with Veterans United. Amanda has been and is always polite and helpful. The only problem was with the title company that did the closing. We had to sign the paperwork three times. Other than that Veterans United is a great company to work with.

headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars

Absolutely amazing! I felt I was a part of my team. I was kept informed and “in the loop” every step of the way. Whenever a problem or issue arose, Bert and the Team calmed me down and proactively handled it while making it look easy. I can honestly say this is the best real estate closing I’ve ever been a part of! Thanks Bert for making my dream of homeownership a REALITY.
-Rickey Reid

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

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5 out of 5 Stars
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars

I am really and totally thankful for Veterans United. I really can’t put into words how much I appreciate Veterans United in their support and assistance in my home loan.

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars

Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars

Hanna and Madison are amazing! They are professional and have splendid behavior! Veterans United’s loan process was simple and Hanna and Madison were patient, understanding, and made the home buying experience go smoothly. I would encourage others to use veterans united for the outstanding staff they have.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars

The overall experience with Veterans United was very smooth. Communication was clear and timely, and the process stayed on track even with a tight timeline and multiple moving parts. We felt supported throughout and would definitely recommend them.

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars

Your system worked quite well. I had no problem uploading the (voluminous) information you requested. Congratulations.

headshot image of Jeff Gilkerson

Loan Officer: Jeff Gilkerson

NMLS# 2407793

5 out of 5 Stars

Drew was exceptionally helpful and a true blessing to me during my process and I don’t feel that I could’ve done it without him and his team. I would HIGHLY recommend his services to anyone, and I will be using him again on my next endeavor.

headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

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Experience first-hand why 359,442 homeowners give us a perfect score!

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5 out of 5 Stars

Nate and his team were amazing they made every step of the process smooth and easy. If Jesus was buying a home I would recommend Nate for sure! Lol!

headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars

2nd time using you guys, and you have been nothing but awesome. Making the process as smooth as can be both times. First a new buy and second a refinance to get me out from a terrible lender. Couldn’t be more grateful to have worked with this team.

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

4.5 out of 5 Stars
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Photo submission from Chandra D.

Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Todd Julie Josh and Mitchel crushed it

headshot image of Todd Baldwin

Loan Officer: Todd Baldwin

NMLS# 2736700

5 out of 5 Stars
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars

Jason Lacey and his team (Brittany Miller and Katie Bartels) as well as Veterans United's underwriters and closer (Kenzie Ausfahl, if I'm not mistaken) were truly phenomenal in every way. They made the entire process as efficient as it possibly could be. They were rock solid throughout - zero issues - and even were so kind as to repeatedly engage appropriately and effectively to clean up issues created by others in an absolutely horrendous closing overall due to our realtors (not sourced through Veterans United's program that will offer realtor referrals and a slightly lower interest rate, which was a big mistake on our part in hindsight), settlement agent, home inspector and sellers. Jason is in the top 1% of people I have worked with in my life - his competence as a loan officer is as good as it gets, but his character and true desire to help and advise for his client's benefit was what really set him apart. He was willing and able to do whatever it took to advance the process. Jason was politely and professionally relentless in providing everything from the expertise and resources to optimize our interest rate to working hard with entities outside Veterans United to mitigate issues they created. We had the opportunity to work with a lender whose cost structure to close a VA loan and interest rate would have been lower than Veterans United (although we also found a lot more lenders who would have cost us more to close than Veterans United and couldn't offer the interest rates of Veterans United) and thank goodness we choose Veterans United and ended up with Jason and his team - I would encourage home buyers to consider the overall value proposition when choosing the lender with whom they partner rather than simply the costs, as lenders are not a commodity especially for those buyers using the VA loan given its unique requirements and features (Jason and Veterans United proved their mettle as the industry's experts on VA loans). Given the troubling issues created by others in our closing process, I have no doubt that our home purchase simply isn't closed if Jason and his team and Veterans United's closer aren't our lenders and we can't thank Jason, Brittany, Katie, Kenzie and everyone else at Veterans United enough for getting us through this ugly transaction!

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

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