Very nice staff. Easy to use.
My entire experience from beginning to end went well. Once I was pre-approved, the team really went above and beyond to advise and support me. The person who absolutely deserves all the praise and accolades is Zach Kieffer. He is the most pleasant, smart, and patient person I have ever dealt with. Time and time again, he never hesitated to answer any question I had. I had a ton of questions. He was well spoken, polite, and explained to me everything that I could ask him. He always answered my emails. He always answered my phone calls. Towards the end of the process, I had several questions. I was nervous. It happened to be on a Saturday. I emailed with the knowledge that he would probably not answer them until he got to his office on Monday. I was totally surprised to see that within an hour, Zach had gotten back to me and calmed me down, and talked me through the problem I was having. He is an asset to Veterans United. I hope this praise does not fall on deaf ears. He deserves to be acknowledged for his hard work and dedication to his clients. Thank you
You guys were there for me thru the entire pricess... inwas worried that this process would be overwhelming but your team and our realtor made it a lot less stressful
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
This is the second home I have purchased with Veterans United. The level of service is over the top in professionalism, customer service, and a down-to-earth unwavering ability to listen, assist and ease your way through the purchasing process. As a retired disabled Veteran, I cannot imagine receiving this level of service from any other company. Taylor, Alexis and many others were available whenever a question or issue arose, I compliment the team on every aspect of obtains my mortgage. Thank you, for making this transition stress less and quick. Well done.
Juliana is a princess of a loan officer, and person.
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Derek and his team made buying my first home with my VA loan a breeze. They basically walked me through the whole process of pre approval to final purchase. They answered any questions I had no matter if on a weekend or evening. Derek was able to move my closing date up a few days to avoid a severe storm forecasted for our area. I am very pleased with Veterans United. I had heard about them and they were recommended by other veterans on Facebook groups I follow. Highly recommend talking to them first when looking to purchase a home.
The VU office of Scott Air Base was an excellent experience. They were friendly, informative, timely, and just great customer service. We closed on time without any delays. I highly recommend their branch. (We've used other VU offices and this one far outranks them.)
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Everyone that worked on this was very knowledgeable. Great service
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I can’t say enough great things about my Veterans United team. From start to finish, they were professional, responsive, knowledgeable, and genuinely invested in making my home-buying experience smooth and stress-free.
Every question I had was answered promptly and thoroughly, and they consistently stayed ahead of deadlines while keeping me informed every step of the way. Their attention to detail, clear communication, and commitment to excellence truly set them apart.
As a veteran, it meant a lot to work with a team that not only understands the VA loan process inside and out, but also treats you with respect and care throughout the entire journey. I always felt supported and confident knowing I was in good hands.
If you’re a veteran looking for a lender you can trust, I highly recommend Veterans United and this incredible team. They absolutely earned a 10 out of 10 and then some.
The folks at Veterans United made the whole home buying process quick and painless and was right there to answer any question you might have. It just don't get any better.
Incredible incredible incredible
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
Easy quick and the best home buying experience I ever had
