After being told no on VA loans thru other banks, Veterans United said let us try and they delivered. On top of helping us buy a house with 50% less down payment, they also cut our auto insurance in half.
Veterans United was exceptional in buying a house.Working with Stephen has been an easy way of buying a house. Even in our hectic schedules we were still able to connect in getting the correct information to one another...Thanks Stephen
Excellent service.
your team was fantastic. Good people these days are very hard to find. Thank you from the bottom of my heart.
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Veterans united offered so much help and offered the resources to make the home buying process quick, easy, and painless.
The entire team at Veterans United was insightful, professional and helpful throughout the entire process!
Jon and his Team made the home buying process easy and seamless. The Team listened to my needs and expedited the process in just a little over 30days. They were available to answer questions. As a first time home buyer my experience was amazing and stress free.
Thank you Jon and Team!
Jackson is a great dude with a good personality that genuinely cares!
Don't change anything
I wanted to roll my closing costs into the loan. No one helped me, and I was unable to do it. I ended up paying out of pocket for this. I would not recommend you to any of my vet buddies because of this.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how frustrating this experience was, especially when you were hoping to roll your closing costs into the loan. I can understand how disappointing it must have been to end up paying those expenses out of pocket. That’s not the kind of outcome we want for any of our veterans.
If able I would love our advocate team to have the chance to take a closer look at your file and go over what happened. When you have a moment, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Tyson and his team absolutely worked their magic when it seemed like our dream home was 100% out of reach. His creativity and determination made it happen. Literally at the 11th hour!!! I would highly recommend Tyson and Veterans United for your real estate needs!
Fast and easy with step by step instructions. Most of the information needed could be uploaded from my phone and some papers I could even sign on my phone too! Great company!!! I’m a home owner now and I feel like it wouldn’t have happened without them!
I had a good experiance when I bought the house but when I was just doing a streamline which should have been simple and easy.
No one told me to stop autopay before closing and I was told I wouldn’t have to pay the next month,, so I didn’t transfer the money and you ran autopay which cost me 60.00 in fees before I caught it. When I called about it I felt like the several people I talked blew me off saying I should’ve stopped autopay.Next you canceled the home owners insurance policy which then created a whole lot of stress and issues trying to get that corrected and my home covered, luckily nothing happened in the 6 days I didn’t have coverage, when the papwer work I signed said that coverage was supposed to be paid through mortgage as it was before the refinance.Also I don’t understand why closing cost were almost as high as the first loan especially for a stream line and then the rate was higher when said and done versus when I started the process.
Response from Veterans United
Hey Allen,
I appreciate you sharing your feedback, and I’m sorry to hear the refinance process didn’t go as smoothly as your first experience with us. I understand how frustrating it must have been dealing with the autopay issue, the temporary lapse in insurance coverage, and the questions about your costs and rate. That’s not the kind of stress we ever want to create for our borrowers.
I’d really like my advocates to review your file and see what happened so we can better explain those details and make sure your concerns are fully addressed. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Mjatthew and Monica made it a point to always be available to answer any questions we had throughout the course of our Loan. They walkeus through each phase with sincere concern and professionalism in meeting our needs. We highly recommend Vetrans United.
