Loved working with Vince and team. It took us to the very last minute but we did it!!!!
The team at Veterans United provided me with exceptional customer service, beyond my expectations. I recommend Veterans United to any veteran seeking a home loan.
I was failed by a previous lender that allowed my application to expire by a company that claimed to support veterans. My experience did not support that claim. Their incompetence set me back over a month in what is already an extremely stressful situation.Rather than give them another opportunity to let me down, I turned to Veterans United; a company I had previous positive experience with.Ultimately, my loan officer (Jeffrey Ferguson) secured a lower interest rate than the previous lender and we closed in a matter of weeks. I never had to wait for information and my team was always available to me.I could not be more impressed with my refi experience with Veterans United.
The team was phenomenal, completely professional on top of the ball went above and beyond the call of duty to make sure me and my son were provided with our first home in a timely manner
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This whole process was very easy. The “to do”s and helpful videos took away the stress and uncertainty of buying a new home.
Everything was clear and straightforward! The “To Do List” on the app was great!
Easy and through step by step instructions.
I would recommend any Veteran to use Veterans United. They made the process of buying my first home very comfortable. My questions would get answered, & if they needed any documents from me it was easy to send it to them through their secure portal. I would always know where I was in the process with the "Things to do" list. I can truly say that I was glad that I chose Veterans United Home Loans as my lender!
From the start to the finish line of get my new home was so simple and easy with Bryan and Annie and their team. Highly recommend them 100%. Thanks again for everything. M. WILEY
Easy they were very helpful, friendly and knowledgeable
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Experience first-hand why 359,449 homeowners give us a perfect score!
Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
They have been fabulous! They helped us step by step through the whole process. Great team!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
