Alice was there for me on the weekend when I was home shopping. She is on top of it and answered all my questions. She's a gem!
I had been turned down by my long time bank for a loan. Veterans United wasted no time in help regain the financialstability I was looking for. The loan process was calming and user friendly. I sleep better now that Veterans United is on my side.
This process was very straight forward thanks to the help of my loan officer Alice and the simplicity of the Veterans United website. Everything was laid out well and the things I didn’t understand were explained to me. I’m very pleased with the service I received.
Before Alice, our representative was Ty Reece. Ty was amazing to say the lease. He was so helpful and always called to check in. We were sad when we found out the company we bought from said we would have to use their veterans United rep. I hope whoever this feedback goes to gives Ty the well deserved recognition for his outstanding job.
Response from Veterans United
Hello Alec, thank you for taking the time to share your feedback. We are glad that things worked so smoothly with Ty and realize there may have been some other aspects that impacted your overall experience. One of our Client Advocate team members would be interested in learning more from you, so feel free to reach out to us to discuss further.
Highly recommend their services! Buying a home can be stressful but veteran United home loans does a great job from cradle to grave of lender to agent to their online portal for uploading documents. User friendly website and outstanding customer service.
Alice was very helpful. She took the time to answer my an questions and walk me through the process. As a first time home buyer, her assistance was greatly appreciated.
Best loan experience ever!!
Katherine was amazing, very attentive to all of our needs, very accessible to answer texts, emails, and schedule showings for homes we wanted look at. Answered all of my questions, and was very informative. Still went above and beyond even after we closed. I would highly recommend Alice and Katherine for your home buying team.
I preferred working with a lender who had senior enlisted representatives on their board.
Even though the loan process can be stressful, The national and local teams we worked with made the process so easy. They all were very helpful and we were able to to close in less than 30 days. Thank you all for your efforts.D. Sanders
Veteran's United (VU) makes what is a monumental and an intimidating process; streamlined, easy to understand, and worry-free. Their efficient use of online tools and streamlined communication enhances the process and your experience, ten-fold. I would recommend VU to anyone seeking a VA loan for their new home.
This office is great for veterans. You feel like your time in the uniform finally is paying off.
Two concerns we had:1) assumption was made that we would be in town for closing; we were not asked; we had to jump through hoops in Florida to get papers signed and physically mailed in for closing.2) we were not asked about locking an interest rate; it was locked without our knowing; that's the first time we've not been consulted about locking a rate.