As a first time buyer I was extremely disappointed in this process. I would call and ask questions Eric seemed completely annoyed. Then quit answering all together. Things I uploaded and gave Eric i had to do again for Justin. They got me for 10k. I put a 5k deposit down and loan was supposed to be for 220 they were off the 5k on closing so i had to come up with another 5k. It wasn't a smooth process and extremely disappointed in the whole 45 day process.
Either email, phone or text, they were always in costant contact. The process was really easy. Live up to dates and easy access to the "To Do's List". I really like the "To Do" list. It made it easy to go in and get it all done.
If you are military, this is definitely the way to go!
Sam and his team broke land speed records in processing and granting my 2nd home loan with Veterans United. App was flawless in helping me to submit qualifying paper work. Sam and team worked tirelessly to get me and my dog out of Motel 6 hell in the fastest manner possible. I moved to Portland for VA continued medical services but needed a home immediately. Sam provided this and I am forever grateful to him.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Answered the phone every time with professionalism and quickness. Kept us up to date on everything with no issues.
Brian and the team were exceptional! This is our second home purchase with Veterans United and the consistency of outstanding service is unmatched. I would highly recommend Veterans United to anyone who wishes to work with this amazing team!
The whole team was very respectful and very transparent! Great Job!
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Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Without a doubt, I would recommend the team I worked with to a family member or friend. I can't believe how easy they were to work with and this is my 4th house buying experience. Anytime I had a question, I was able to text and someone from the team got back to me. They made the process seamless.
nothing but stellar customer service. One of the easiest loans I have ever been involved with.
Phil kept us filled in every step of the way.
Closing on the house 11/6/2025 was a complete disaster. The closing papers were to be given to be to prepare three days (by Law). They were given the day before, and were not correct. The person in charge of closing was off the day before. Nothing was totally completed. I was very very very unhappy with all that was handled. I have bought and sold 13 homes and never experienced something like this. Closing took three hours.
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Very professional and trustworthy.
Just to clarify, I would recommend the company,only because our realtor said our experience was not the norm. Our match up with an amazing realtor, Is the only reason why we literally did not change companies. The loan team we were assigned to, many times could not accurately answer our questions or explain the figures we were being sent. I understand that numbers change throughout the loan process, but ours were all over the place. Our closing was held up due to "computer clitches" our credit literally had to be errands hours before closing due to said computer glitch when the explanation we were given was that the VA system was down. Our realtor explained the credit issue was with the company vendor, but that was not explained to us. When I asked for an update the day we were supposedto close , I was ignored until my realtor called to ask what was going on and she was told there are no updates, and she explained that because people are scheduling time off work, have made plans to move, etc. You could be courteous enough to reach simply to say. There are no updates at this time. Which is most likely why I recieved ANY response hours after reaching out. Not to mention when reviewing our closing paperwork, our interest rate was wrong and had to be pointed out as well as the fact that paperwork had to be updated for closing even though the loan team was aware we had not sold our current home and then argued with my spouse about property taxes on the day of closing just hours prior to. I had to reach out to our realtor to get it straight literally 2 hours prior to closing a while trying to co.plete work to get to closing on time. The financing portion of our experience was very stressful and frustrating.
Amazing service and super friendly I will absolutely recommend to all my friends ! Thank you guys all so much ! Made my first time buying a home a breeze!
Very easy closing. Everything was online or at my house.
