Hanna and Madison are amazing! They are professional and have splendid behavior! Veterans United’s loan process was simple and Hanna and Madison were patient, understanding, and made the home buying experience go smoothly. I would encourage others to use veterans united for the outstanding staff they have.
The overall experience with Veterans United was very smooth. Communication was clear and timely, and the process stayed on track even with a tight timeline and multiple moving parts. We felt supported throughout and would definitely recommend them.
Your system worked quite well. I had no problem uploading the (voluminous) information you requested. Congratulations.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Drew was exceptionally helpful and a true blessing to me during my process and I don’t feel that I could’ve done it without him and his team. I would HIGHLY recommend his services to anyone, and I will be using him again on my next endeavor.
Nate and his team were amazing they made every step of the process smooth and easy. If Jesus was buying a home I would recommend Nate for sure! Lol!
2nd time using you guys, and you have been nothing but awesome. Making the process as smooth as can be both times. First a new buy and second a refinance to get me out from a terrible lender. Couldn’t be more grateful to have worked with this team.
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Todd Julie Josh and Mitchel crushed it
Jason Lacey and his team (Brittany Miller and Katie Bartels) as well as Veterans United's underwriters and closer (Kenzie Ausfahl, if I'm not mistaken) were truly phenomenal in every way. They made the entire process as efficient as it possibly could be. They were rock solid throughout - zero issues - and even were so kind as to repeatedly engage appropriately and effectively to clean up issues created by others in an absolutely horrendous closing overall due to our realtors (not sourced through Veterans United's program that will offer realtor referrals and a slightly lower interest rate, which was a big mistake on our part in hindsight), settlement agent, home inspector and sellers. Jason is in the top 1% of people I have worked with in my life - his competence as a loan officer is as good as it gets, but his character and true desire to help and advise for his client's benefit was what really set him apart. He was willing and able to do whatever it took to advance the process. Jason was politely and professionally relentless in providing everything from the expertise and resources to optimize our interest rate to working hard with entities outside Veterans United to mitigate issues they created. We had the opportunity to work with a lender whose cost structure to close a VA loan and interest rate would have been lower than Veterans United (although we also found a lot more lenders who would have cost us more to close than Veterans United and couldn't offer the interest rates of Veterans United) and thank goodness we choose Veterans United and ended up with Jason and his team - I would encourage home buyers to consider the overall value proposition when choosing the lender with whom they partner rather than simply the costs, as lenders are not a commodity especially for those buyers using the VA loan given its unique requirements and features (Jason and Veterans United proved their mettle as the industry's experts on VA loans). Given the troubling issues created by others in our closing process, I have no doubt that our home purchase simply isn't closed if Jason and his team and Veterans United's closer aren't our lenders and we can't thank Jason, Brittany, Katie, Kenzie and everyone else at Veterans United enough for getting us through this ugly transaction!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Five stars all the way. My agent and underwriting team made what can be a stressful process feel incredibly smooth and straightforward from start to finish. Communication was clear, timely, and honest every step of the way, and they were always ahead of the game. Any questions I had were answered quickly, and I never felt left in the dark. Their professionalism, attention to detail, and teamwork truly streamlined the entire process and made it as stress-free as possible. I couldn’t have asked for a better experience and would highly recommend them to anyone looking for a seamless transaction.
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Very Professional and knowledgeable of his job and options. Kris Ball job very well done. This Veteran is extremely HAPPY!!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Joey went above & beyond to give us our best experience.
He is very knowledgeable and definitely outperformed the other four competitors that I had applied with!
Brad and his team are the absolute best. They were knowledgeable, quick and kind. I will never recommend another Lending team!
Great company to work with. Good communication all around. Both Haley and Katie were great. Thank you again.
Ryan and Andrew walked me through each step. They reduced barriers that presented. Made the refi a success.
