Outstanding customer service
I thought overall urgency to my home loan was very poor and communication was bad.
Your people.Are very professional and on the ball with everything.I like the app and the things to-do list.Keeps me on track of what I need to get accomplished. Always A pleasure doing business with you
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Response from Veterans United
Hi Armon,
I’m really sorry you’re dealing with this. Refinancing to pay off bills should bring peace of mind, and I understand how frustrating it is to still see them unpaid two weeks later.
Processing times can vary, but you deserve clear answers. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into the status with you. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Process was made easy by Joe and Gretchen. Everything progressed in a timely manner. They answered any questions I had quickly and made the whole process painless.
Veterans United gave me exceptional service. From my loan officer, Charles D to my concierge Julia, & Sara Rice, as well, my entire team was thoughtful, conscientious, friendly & professional. Each member of my team was highly competent & proficient, keeping me well-informed & were quick to respond to any questions or concerns.My team inspired my trust & confidence, especially important as this was my first experience applying for a home loan on my own. Charles began by thoroughly, patiently explaining every step of the process, which I greatly appreciated. He was always available to address & resolve my questions & concerns.My entire team made me feel special & valued, I don’t know how they do it, because I know they had other customers, yet they made me feel like I was their number one concern, always attentive to my needs.I highly recommend Veterans United, as their world-class customer service combined with their expertise as a VA-approved lender offering competitive rates makes them the best choice!
Scott and the whole team were amazing. Anytime I had any questions or needed extra clarification they were on it. They kept me in the loop and aware of everything going on every step of the way
Everyone was extremely helpful. I am very grateful to everyone that worked with me on my behalf.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
VU made buying a home easier than buying a car
Michael, Caden, Abby, Madison, and Bailey are an amazing team. They should all be commended on the excellent job they did helping me secure my home. Their communication is unparalleled and were always prompt with responses and always answered any questions I had. They truly invested into me as if it were their own home they were buying. This is the second time I’ve used Veterans United to buy a home and the experience was just as if not more excellent than the first. Thank you all so much for taking such great care of us!! I just can’t recommend them enough to any veteran looking to buy a home. I really don’t see any other option available out there that could top Veterans United.
Great customer service and individualized professional service with prompt reliable communication and updates. Really looks out for veterans and best financial loan or refinance!
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IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Amazing. Always there to answer my questions and reassure me the process was safe.
