Veterans United is truly an amazing company. They take such good care of their clients from the beginning of the home loan process and through refinance. I appreciated their patience and kindness through every phase of the process. They treat you like family and I would definitely recommend them to my other veteran friends.
We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
Excellent communication, smooth process!
The entire Veterans United team was terrific. They were engaged from the first day, until the closing. The updated each other across the team, to include the realtor and worked together to work through issues that came up. Loan officer was terrific!
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Mr Charles and his team work diligently to make sure that I was able to purchase the home of my choice. Thank you so much!!!
Ashley was absolutely the best, every concern I had she made me feel at ease and was absolutely very supportive, everything she said would happen did happen and it was so smooth. This company is very lucky to have a employee like her, she is absolutely a wonderful person to work with.
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Due to getting our tattoo work completed before starting our loan process, we were able to close in a record time. Thank you, Jimmy and your team. I look forward to working with you again.
A dream come true, because of them . Friendly, and they make you feel like family.
It has been twice that veterans united forced me to follow up to confirm that they pay my taxes from my escrow account.I paid my taxes on 2023-2024 and had to send a copy to get reimbursed, but no one responded to my email, even after I wrote in the email to add to the principal of the account. I was just sent a check with no response to my email on 2/23/24.When I refinanced on Sept 2025, I was assured by the loan officer that he would personally make sure this is updated in my escrow account.Nov 5 2025, and I have sent 2 emails to Jon Wachtel, one in Oct 23 and a second on Nov 3, with no response and no update on my account.Called again today (nov 5), and was informed to send the tax bill to another email oscorrespondence.ctax@corelogic.com and to come back on Nov 14 to confirm if the tax payment was completed. Why do I have an escrow account? I will never work with Veterans United again. this back and forth is not worth it.
I had to switch to veterans united at the last minute and they took care of me
Don't give up. When the going gets tough the tough keep going.
Fantastic service throughout the entire 21 day process…. You read correct 21 DAYS! Very informative and there for you as a team collectively. GREAT EXPERIENCE ALL TOGETHER!!
Jason and Matt did everything they could to be sure are closing date came earlier than first planned. Were quick to reply and help me understand everything as the process was on going. Thank you very much Jason and Matt
Veterans United makes it easy to understand where you stand in the process. They provide a clear to-do list that shows exactly what needs to be done and what’s already completed which is incredibly helpful.
