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Colorado Springs, CO Reviews

Colorado Springs, CO Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,236 reviews
572 new reviews submitted this week!
99.5%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,236 unfiltered reviews

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5 out of 5 Stars
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4.5 out of 5 Stars
5 out of 5 Stars

The fact that everything but closing is handled online is absolutely awesome! Alice is super quick to respond and get things done. We will go through her for every future home loan we have.

5 out of 5 Stars

Very professional and helpful.

5 out of 5 Stars

They were very professional and made the process of buying a home stress free.

4.5 out of 5 Stars
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It was smooth, fast and easy.

5 out of 5 Stars

Alice was truly amazing and made our dream of owning a home a reality. I would recommend her to everyone I know that's trying to purchase a home. Thank you alice!!!!!!

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they were very help with answering any question that i had which help relieved the stress that came with buying a home

4 out of 5 Stars
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Experience first-hand why 1,714 homeowners give us a perfect score!

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3.5 out of 5 Stars

Correspondence was timely, informative and accurate.

5 out of 5 Stars
3.5 out of 5 Stars

Grant Schneider at the Colorado Springs office was very aggressive about getting my business when competing with Peoples Mortgage, which I viewed as a positive and a negative. His competition had been lagging with sending me figures and rebuttals, so he offered to lock me into an advantageous rate immediately under the logic that the other Peoples was costing me money each day. He wasn't wrong, and in the end, I closed with a rate that I'm more than comfortable with. For that, Grant has my thanks- I agree, I should've pulled the trigger sooner. However, this rate came at a cost that Grant hadn't disclosed during our phone conversation. In order to get this rate, I had to pay (from recall, so take this number with a grain of salt) 0.5 points to Veterans United up-front. I'm more than game to have paid that, but I would've liked for that to be more of a conversation instead of an assumption that I didn't want to negotiate on the points paid.Again, Grant has my thanks, and his initiative and knowledge are appreciated.

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