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Colorado Springs, CO Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,223 reviews
547 new reviews submitted this week!
99.5%
would
recommend
to Veterans and their families

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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,223 unfiltered reviews

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5 out of 5 Stars
5 out of 5 Stars

It was smooth, fast and easy.

5 out of 5 Stars

Alice was truly amazing and made our dream of owning a home a reality. I would recommend her to everyone I know that's trying to purchase a home. Thank you alice!!!!!!

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5 out of 5 Stars

they were very help with answering any question that i had which help relieved the stress that came with buying a home

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3.5 out of 5 Stars

Correspondence was timely, informative and accurate.

5 out of 5 Stars

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3.5 out of 5 Stars

Grant Schneider at the Colorado Springs office was very aggressive about getting my business when competing with Peoples Mortgage, which I viewed as a positive and a negative. His competition had been lagging with sending me figures and rebuttals, so he offered to lock me into an advantageous rate immediately under the logic that the other Peoples was costing me money each day. He wasn't wrong, and in the end, I closed with a rate that I'm more than comfortable with. For that, Grant has my thanks- I agree, I should've pulled the trigger sooner. However, this rate came at a cost that Grant hadn't disclosed during our phone conversation. In order to get this rate, I had to pay (from recall, so take this number with a grain of salt) 0.5 points to Veterans United up-front. I'm more than game to have paid that, but I would've liked for that to be more of a conversation instead of an assumption that I didn't want to negotiate on the points paid.Again, Grant has my thanks, and his initiative and knowledge are appreciated.

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5 out of 5 Stars

As a first time home buyer there was a lot of research my family had to do to understand everything. Those from Veterans United who worked with us helped us tremendously and I couldn’t have asked for a better experience. I’ll definately be coming back to them or recommending others in the future.

5 out of 5 Stars
5 out of 5 Stars

Excellent. Alice Shneider amd Shannon Paulson were amazing.

5 out of 5 Stars
Photo submission from Rosaisella G.

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5 out of 5 Stars
5 out of 5 Stars

Great Helpfull service, couldn't ask for better.

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Alice is amazing! She cares about her customers and is very knowledgeable and professional.

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