I’ll be honest. This was a stressful time. I can’t remember the last time I went through more. Any time I had a question, it seemed like they were way ahead of me. Any worry I had got addressed immediately. It is clear that these folks understand exactly how a veteran thinks and are prepped and ready to keep us moving forward through a process that seems insurmountable at times. I could not recommend them more highly.
Thank you to all on the team. You’re all phenomenal! As much as I never want to buy another house ever again…because, well, moving stuff ;) I’ll be back if the event ever occurs again. Thank you!!
I can't say enough good things about Veterans United Home Loans. They were so easy to work with and made the application process very simple. Everyone I encountered during the process was excellent! The customer service is outstanding! I will definitely use them again! Thank you so much Veterans United Home Loans!
I have received excellent assistance from Josh and his team. Many thanks for their help.
I am a three time customer and would choose Veterans United everytime again and again. They have always been very customer friendly and helpful, even going the extra mile to support their clients.
Ryan Sherman and his team were absolutely fabulous. They were there for us from day one. Quick to respond and always answered by questions no matter how big or small they were. I would definitely recommend Veterans United to anyone looking to purchase a home. Our buying experience was seamless!!!!!
Thank you from the bottom of our hearts, your the best!!!
Ready to see for yourself?
Experience first-hand why 355,040 homeowners give us a perfect score!
From the loan officer to the realtor everyone at veterans united are amazing!!
Love the team! Way to go! Loved using the second time!
Ready to see for yourself?
Experience first-hand why 355,040 homeowners give us a perfect score!
My loan team was awesome. They guided me every step of the way to my forever home.
great company, the people do a fantastic job.
Emily, and the whole team made buying our first home super simple and stress free!
VU is a great option for first time home buyers (and it was for my first home purchase) but if you may have some complicated factors, of are buying a fairly expensive home, I would shop around. The origination fee is always 10% so if you're buying a $500k house, that's $5000 you have to pay JUST in origination fees. Several things were missed in our underwriting and closing that put us in super uncomfortable positions multiple times. Something would be missed and they would come to a solution and say "okay that's it! You're good to go" until something else would magically get brought up. Closing tasks we're done last minute causing our closing process to be a disaster. People working our case were missing things because it was their "first time" so no, I will not be using VU again and I would recommend that if you're considering VU, that you do at least shop around for other VA loan providers.
Response from Veterans United
Hi Sabrina,
Thank you for sharing this. I’m glad your first experience with us felt strong, and I’m really sorry to hear that this time around brought so much frustration. When things come up late in the process or you feel like new issues keep appearing after being told everything is good to go, it can make the whole experience stressful and hard to trust. Closing should never feel like a scramble, and I understand why this left such a difficult impression.
I’d really like for my team to have the chance to review what happened and make sure your feedback is fully heard. If you’re open to talking more, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to walk through it together.
