My experience with veterans united was great and easy. My only problem with this process was the real estate agent veterans united provided. I would definitely NOT recommend using Kia from 1st class real estate RVA. Me and my wife felt the communication was extremely slow and there were points in the closing process when we had to reach out to the seller/listing agent to ensure we had documents needed to close. It seemed like doing her job was bothersome. But other than that, the loan team, the concierge, and every other member in the process was very professional and helpful.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Remortgaging our home to secure a lower rate was one of the easiest and most stress-free financial decisions we’ve ever made, and that’s entirely because of the team at Veterans United. From day one, everything was clear, efficient, and handled with genuine care for our time and situation.What truly set this experience apart was the communication. Our loan officer immediately recognized that texting was the best way to reach us and leaned into that, which made the entire process feel seamless and personal instead of overwhelming. We always knew exactly what was happening and what the next step would be.Even when a last-minute hiccup came up, it was handled professionally and calmly, resulting in only a one-day delay. There was no panic, no confusion — just solutions and clear communication. That level of follow-through and respect for our time meant everything.Veterans United made refinancing feel simple, transparent, and empowering. We felt supported every step of the way, and we would recommend them without hesitation to any veteran or family looking for a smooth, trustworthy mortgage experience.
One individual refused to call back
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From start to finish, I had an outstanding experience with Veterans United. Their team was professional, responsive, and truly on point every step of the way. They exceeded my expectations by guiding me through the entire process in a timely and seamless manner—from selecting the right realtor to a smooth closing. I couldn’t have asked for a better team and highly recommend Veterans United to any veteran or service member looking to buy a home.
From the very first conversation to close - absolutely phenomenal. Incredibly smooth process - and guidance the entire way.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Donnie and Lynn went above and beyond anything we could’ve expected out of the loan process. They were incredibly patient helping explain things that my elderly parents needed deeper explanation in time to understand. They went out of their way to accommodate, helping us due to technological constraints, and they were kind, professional and extremely punctual throughout the entire process. I personally have closed on six different homes in my lifetime and was involved helping my parents close onto two of their home loans so they could understand some of the process and technology and my interactions with Donnie and LYNN we’re far and above anything I have ever experienced from a customer service perspective and acknowledge perspective from any other lender that we have ever used in the last 18 years. We were all truly grateful, and it helped the process be so much more seamless and less stressful than anything. We have experienced before by far! Thank you very much to Donnie and LYNN:)!
The best team I've ever worked with. Like met above my expectations and got me my new home super fast to get ready for my baby girl on the way.
Very legit process with Veterans United....
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Overall, my experience with Veterans United was outstanding. From start to finish, the entire process was smooth, organized, and stress-free. Their team was extremely helpful, resourceful, and professional, always taking the time to explain every step and make sure I felt confident in my decisions. They truly made me feel supported throughout the home-buying process, and I would absolutely recommend Veterans United to any veteran or family looking to purchase a home.
The entire team went above and beyond.
This was not an easy loan to obtain!!!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Process was easy and streamlined. I especially enjoyed the convenience of the app for quick to-do list references and a place to view completed documentation if needed.
