Martin and his crew were effortless to work with it's like a family run business there and by the end we felt like we were part of the family even with little lady their dog! Going into it we felt like we were overwhelmed with finances. Now we Have a fresh start thanks to Martin and veterans United home loans!
Veterans United made one of my biggest dreams come true, and I am incredibly thankful for that. I am happy and proud to say I am a homeowner in Colorado. I decided to try my chance on a whim because I've grown tired of renting, and Veterans United stood out to me because they cater to veterans like me. And I am soo happy I trusted myself. The process was extremely easy and stress-free from beginning to end. Our loan officer was always in contact with us for any needed questions or details. They helped us find awesome real estate agents to work with and we closed within a month! I am extremely happy and grateful to have had a team of people help us through this experience and for allowing to me to achieve one of my biggest dreams. Veterans United rocks!
STARTING OUT, MY EXPERIENCE WITH VU WAS GREAT! INITIALLY, I BEGAN WORKING WITH JARED AND HE WAS AWESOME. HE WAS VERY PERSONABLE AND WE HAD GREAT CONVERSATION. HE WAS ALWAYS AVAILABLE AND WILLING TO ANSWER ANY QUESTIONS THAT I HAD AND PROVIDE INFORMATION THROUGHOUT THIS PROCESS. KYLE WAS ALSO A GREAT VU CONCIERGE TO WORK WITH. THESE TWO MADE THE PROCESS RELATIVELY EFFORTLESS AND I WOULD ABSOLUTELY WORK WITH THEM AGAIN.MY EXPERIENCE WENT DOWNHILL WHEN MY FILE WAS TRANSFERRED TO ALICE. ALTHOUGH SHE IS VERY NICE, SHE ALWAYS SEEMED TO BE IN A RUSH WHEN WE WERE ON THE PHONE. SHE DIDN'T REALLY LISTEN TO WHAT I WAS SAYING OR THE QUESTIONS I WAS ASKING AND WOULD FREQUENTLY CUT ME OFF MID-SENTENCE, WHICH IS A HUGE PET PEEVE OF MINE. ALSO, WHEN I GOT TO THE CLOSING TABLE, I WAS TOLD THAT I SHOULD HAVE DONE THE WIRE OF THE CLOSING COSTS PRIOR TO THE CLOSING DATE. I DIDN'T KNOW THAT I HAD TO COMPLETE THE WIRE PRIOR THE CLOSING. MY LOAN OFFICER DIDN'T BOTHER TO EXPLAIN THAT INFORMATION TO ME. LUCKILY, I HAD TIME TO GO TO NAVY FEDERAL TO GET A CASHIER'S CHECK BUT THAT SITUATION COULD HAVE TURNED OUT TERRIBLY IF I DIDN'T HAVE A BANK IN THE AREA. IT JUST SEEMS THAT SHE WOULD HAVE CALLED TO GO OVER ALL OF THAT INFORMATION WHEN THE FINAL LOAN DISCLOSURE BECAME AVAILABLE JUST ENSURE WE WERE ON THE SAME PAGE. I WAS GENEROUS AND GAVE HER A 7\10 ABOVE BECAUSE SHE WAS TYPICALLY EXPEDITIOUS TO RESPOND TO TEXTS AND SHE DID A GREAT JOB EXPLAINING BUYING DOWN THE INTEREST RATE VS. PAYING A HIGHER DOWN PAYMENT.MY OVERALL EXPERIENCE WITH VU WASN'T TERRIBLE BUT IT WASN'T THE GREATEST EITHER. I WOULD LOVE TO WORK WITH JARED AND KYLE AGAIN BUT WOULD PREFER NOT TO WORK WITH ALICE IN THE FUTURE SHOULD I CHOOSE TO REFINANCE OR FINANCE ANOTHER PROPERTY THROUGH VU.
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The people at Veterans United are outstanding. They were responsive, diligent, and knowledgeable about all aspects of the home buying process. This was my third home purchase and it was by far the most relaxed and pleasant process I have experienced. I would highly recommend Veterans United of Colorado Springs and would use them again if needed.
