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Colorado Springs, CO Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,223 reviews
527 new reviews submitted this week!
99.5%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,223 unfiltered reviews

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5 out of 5 Stars
5 out of 5 Stars

Alice was amazing. She is on top of things in all stages of the mortgage process. A+ service.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Working with VU Colorado Springs, was our best home loan experience by far.

5 out of 5 Stars
4.5 out of 5 Stars
5 out of 5 Stars

Great communications with Loan Specialist even outside normal business hours

5 out of 5 Stars

Alice Schneider made the process simple and hassle-free.

5 out of 5 Stars

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5 out of 5 Stars
5 out of 5 Stars

I plan to use VU for all future loans. Grant has answered many questions well before I was ready for this loan. My experience was excellent for both of the loans I received from VU

5 out of 5 Stars
5 out of 5 Stars

Really easy and pain free experience.

5 out of 5 Stars
1 out of 5 Stars

Never returned calls, but received plenty of texts saying "I can't talk now"

5 out of 5 Stars

Mr. Grant Schneider and Dmitry Choukline provided exception services as I was preparing to purchase my first home. They were valued confidants that had zero issues with breaking down the loan, paperwork requirements, and any overall questions we had about the home buying experience.

5 out of 5 Stars

They are quick to process loans, professiona and friendly.

4.5 out of 5 Stars
5 out of 5 Stars
3.5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars

Dmitry and Grant provided a very easy and smooth transaction process for our family.

4 out of 5 Stars

Everything was great, and both Grant and Dmitri were very helpful. My only tiny complaint (hardly worth even mentioning) was that I feel that the process for dealing with the credit card balance that I had, was not explained clearly enough. If I had known what a huge pain it would be to have that balance, I would have paid it off before I actually applied for the loan. On the day I did apply, Grant told me that by paying it off on closing day, I could possibly lower my down payment. Not only did it not lower it, but it became a huge hassle to pay with a check from title, and I had to carry a balance which charged me interest. I pay the card off every month, so that is not ideal for me. It's all done with now, but if I had known that I could have just paid it off as always, before applying, I would have.

4.5 out of 5 Stars
4.5 out of 5 Stars
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